TDR (Ticket Deposit Receipt) Rules

TDR (Ticket Deposit Receipt)is process of claiming refund for the booked ticket from Indian Railways (IRCTC). The refund process will take at-least 60 days and more.

TDR filing Reason & Refund Eligibility as per Railway Refund Rules

If Train cancelled, Full Refund will be processed automatically in the same account through which the payment was made at the time of booking.

TDR shall be filed before the actual departure of the train for availing full refund

TDR shall be filed within 2 days of the date of issue of the certificate(excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

TDR shall be filed within 20 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

TDR Filing Details:

• Login to your IRCTC Account.
• Click to Booked Ticket History.
• List of tickets where date of Journey has elapsed.
• Select PNR for which TDR is to be filed and click "File TDR" Button.
• Select the passenger name from the ticket details for claiming TDR refund.
• Select the reason form list box or type the reason if you select others.
• Click Submit Button.
• If Selected "Other" option new text box will open.
• Customer can fill the details of reason and then click Submit button.
• Confirmation will be show for completing filing TDR.
• If details are confirmed clik "OK" in alert window.
• Your TDR has been Filed Successfully.
• TDR Entry Confirmation page will be show PNR Number, Transanction ID, Reference number, TDR Status, Reason.

When your Train ticket booked through Paytm / Makemytrip / Cleartrip / Yatra, you can follow these procedure.

• Login to your IRCTC Account.
• Click to Booked Ticket History.
• List of tickets where date of Journey has elapsed.
• Select PNR for which TDR is to be filed and click "File TDR" Button.
• Select the passenger name from the ticket details for claiming TDR refund.
• Select the reason form list box or type the reason if you select others.
• Click Submit Button.
• If Selected "Other" option new text box will open.
• Customer can fill the details of reason and then click Submit button.
• Confirmation will be show for completing filing TDR.
• If details are confirmed clik "OK" in alert window.
• Your TDR has been Filed Successfully.
• TDR Entry Confirmation page will be show PNR Number, Transanction ID, Reference number, TDR Status, Reason.

It depends on the reason you have filed for the TDR. For example:

• Once you filed a TDR for "Train late than 3 hours and passenger not travelled", got return in around 45 days (Full Refund of reservation cost)
• Once you filed a TDR for "Ticket converted from wait list to RAC and passenger not travel", got refund in 7 days (Full money refunded :-))
• Once for "AC not working properly " provided by the TTE in train itself, still waiting for my return (almost 1 year).

Basically your TDR application requires the approval of zonal manager, it differs in time depending on your reason and yes sometimes your TDR gets rejected also.

Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.

'CR' stands for "Claim Refund" which means you can obtain a refund of a ticket on a journey not taken. You could also check back on the TDR status from time to time. If it shows Admin Approved, it means that your case is eligible for a refund as approved by the IRCTC Corporate/IRCTC Zonal Office.

In exceptional circumstances you may obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 3 (Three) days from the day of scheduled travel. You must then submit an application in the prescribed form (Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

This application must be submitted within 10 (Ten) days from the date of your journey. The refund offi cer will examine the case on merit and, if decided, refund will be sent to you by a Station Pay Order (to be encashed at station) or Money Order or Crossed Cheque.

Online refund request is not allowed for i-ticket.

• Customers are requested to surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR) within 30 days from the date of scheduled travel.
• Send your claim for refund to the following address attaching the original copy of the TDR to:
GGM(IT),
Indian Railway Catering and Tourism Corporation Ltd.
1st Floor, Internet Ticketing Centre,
IRCA Building, State Entry Road,
New Delhi 110055.
• The TDR Refund will be processed as per Extant Railway Rules:
• IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

The TDR Refund will be processed as per Extant Railway Rules. TDR should be filed before or within 30 minutes of the Departure of Train. The refund process will take at-least 60 days and more. E-ticket refund request (after chart preparation) can be filed online.

• E-ticket refund request (after chart preparation) can be filed online.
• The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions” menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket the refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.
• Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should routed through Agent only.
• Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.

Ticket Details:

Passenger Details:

A part from above, the agent will give a declaration that he has obtained written request from the customer for refund. IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.

The Authorized Agents of IRCTC cannot file TDRs online. They have to send a mail to IRCTC for filing TDR. The customers who have to claim refund against the tickets purchased through the Agents should approach to the concerned Agent for filing TDR. It should be kept in mind the Railways decide refund cases as per extent Railway Refund Rules. As such it should be ensure that the TDRs are filed within the prescribed time limits.

Whenever Agents receive such requests from their customers, they are required to send a mail to IRCTC at nominated e-mail id, provided by IRCTC through their registered e-mail id containing following details within prescribed time. If any TDR request is received at other than nominated email id or from other than registered e mail id, IRCTC shall not be entertain the same.

The agent will obtain written request from the customer for refund for record purpose as proof that the customer has preferred claim for refund.

The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of the Agent through which payment was made.