Railways 139 Service

Railway 139 Image View

One Nation-wide Number for all the Rail Passenger Enquiries

Dial139

The user can just call, send an SMS or use USSD from any Village or Town or City without STD for all basic enquiries of train running and reservation related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted & Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wakeup Call etc..

• Accessible from all telephones (Landline, Mobile etc.) and from all Service Providers.
• Information can be obtained in Regional languages also other than English & Hindi.

• 139Railway Enquiry Service IVR
• 139Railway Enquiry service with assistance from customer service Executive
• SMS139with one simple keyword

• Dial139from the Mobile you want to set Destination Alert
• Choose your preferred language
• Select option 7 from the IVR main menu
• Press 2 for Destination Alert
• Enter your 10 digit PNR number
• Press 1 to confirm your PNR number

Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name

• Please convey your 10 digit PNR number
• Please reconfirm your mobile number on which destination alert is to be set
• Customer Service Executive will confirm that destination alert has been set

• You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name.

• You can also set destination alert using SMS139service. JUST send following SMS from the mobile on which you want to activate Alert: ALERT (PNR Number)

• You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name.

• Call/SMS only from the mobile number on which you want to set destination alert.

• 139Railway Enquiry Service IVR
• 139Railway Enquiry Service with assistance from Customer Service Executive

• Dial139from the Mobile you want to set Wake-up Alarm
• Choose your preferred language
• Select option 7 from the IVR main menu
• Press -1 for wake-up Alarm
• Enter your 10 digit PNR number
• Press 1 to confirm your PNR Number
• Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact our customer care executive

• Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for Destination Station Name.

• Please convey your 10 digit PNR number.
• Please reconfirm your mobile number on which Wake-up Alarm is to be set.
• Customer Service Executive will confirm that the Wake-up Alarm has been set.

• You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile number for Destination Station Name.

• Call only from the mobile number on which you want to set Wake-up Alarm

Following call charges are applicable for calls received on139

Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.

SMS Cost is Rs. 3 per SMS.